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Customer Complaint Statistics
Retail Electric Providers
From:
8/1/2009
To:
1/31/2010
2/9/2010 3:51:25 AM
Complaint Summary
Graph
Company
Total
Slamming
Cramming
Billing
Quality of Service
Discont. Service
Provision of Service
All Other
TXU ENERGY RETAIL COMPANY LLC
2043
60
5
1014
0
251
711
2
STREAM SPE, LTD
373
11
0
134
0
81
146
1
RELIANT ENERGY RETAIL SERVICES, LLC
370
12
0
182
0
35
141
0
DIRECT ENERGY, LP
244
5
0
87
0
44
108
0
FIRST CHOICE POWER SPECIAL PURPOSE, L.P.
201
11
0
77
0
51
62
0
JUST ENERGY TEXAS, LP
145
25
1
51
0
26
42
0
AMBIT TEXAS LLC
110
2
0
33
0
31
44
0
DPI ENERGY, LLC
95
2
0
21
0
34
37
1
GREEN MOUNTAIN ENERGY COMPANY
89
15
0
27
1
10
35
1
STAR ELECTRICITY LLC
86
5
0
24
0
14
42
1
GEXA ENERGY, LP
77
0
0
34
0
12
31
0
BOUNCE ENERGY INC
74
2
0
26
0
13
33
0
FULCRUM RETAIL ENERGY, LLC
71
2
0
23
0
5
41
0
PENSTAR POWER, LLC
62
0
0
26
0
12
24
0
CPL RETAIL ENERGY LP
57
1
0
24
0
14
18
0
ACCENT ENERGY TEXAS, L.P.
56
2
0
23
0
7
24
0
CIRRO GROUP, INC.
44
1
0
19
0
5
19
0
AFFORDABLE POWER L.P.
29
6
0
9
0
3
11
0
SPARK ENERGY LP
25
0
0
8
0
1
16
0
CHAMPION ENERGY SERVICES, LLC.
24
2
0
7
0
4
10
1
WTU RETAIL ENERGY LP
20
0
0
7
0
4
8
1
HUDSON ENERGY SERVICES, LLC
18
3
0
6
0
0
9
0
MXENERGY ELECTRIC, INC.
18
3
0
4
0
2
9
0
TEXPO POWER, LP
17
0
0
6
1
1
9
0
TEXAS POWER, L.P.
13
0
0
6
0
4
3
0
CHAIN LAKES POWER, L.P.
9
0
0
1
0
3
5
0
LIBERTY POWER TEXAS LLC
7
0
0
2
0
0
5
0
TARA ENERGY, LLC
7
0
0
3
0
1
3
0
TRUE ELECTRIC, LLC
6
3
0
0
0
2
1
0
BRILLIANT ENERGY, LLC
4
0
0
0
0
0
4
0
NUECES ELECTRIC COOPERATIVE RETAIL DIVISION
4
0
0
2
1
1
0
0
CONSTELLATION NEWENERGY, INC.
4
0
0
2
0
0
2
0
TEXREP1 LLC
3
1
0
0
0
1
1
0
FRONTIER UTILITIES, INC.
3
1
0
0
0
2
0
0
GATEWAY ENERGY SERVICES CORPORATION
2
0
0
1
0
0
1
0
MEGA ENERGY, LP
1
0
0
0
0
0
1
0
YOUNG ENERGY, LLC
1
0
0
0
0
1
0
0
APNA HOLDINGS, LLC
0
0
0
0
0
0
0
0
PEGASUS ALLIANCE CORPORATION
0
0
0
0
0
0
0
0
ANDELER CORPORATION
0
0
0
0
0
0
0
0
NOORUDDIN INVESTMENTS LLC
0
0
0
0
0
0
0
0
POTENTIA ENERGY, LLC
0
0
0
0
0
0
0
0
ENERGY PLUS HOLDINGS LLC
0
0
0
0
0
0
0
0
LIBERTY POWER DELAWARE LLC
0
0
0
0
0
0
0
0
ABACUS RESOURCES ENERGY LLC
0
0
0
0
0
0
0
0
TXU SESCO ENERGY SERVICES COMPANY
0
0
0
0
0
0
0
0
KINETIC ENERGY, LLC
0
0
0
0
0
0
0
0
10K ENERGY, LLC
0
0
0
0
0
0
0
0
SEMPRA ENERGY SOLUTIONS LLC
0
0
0
0
0
0
0
0
Totals:
4412
175
6
1889
3
675
1656
8
