Power to Choose

The PUC has recently modified the complaint scorecard. Changes appear for the first time with the October scorecard, which calculates data from the last six months' worth of complaints (April 1, 2012 through September 30, 2012). The complaint scorecard has been expanded to include all REPs who meet the new threshold of 2,500 customers (residential and small business customers). Due to these changes, additional REPs, who were not previously included, now appear on the scorecard.

Please note that if a REP is appearing on the scorecard for the first time, they will not have a score in the "Score Last Month" column. These REPs will be denoted by an *.

Because the PUC is legally prohibited from releasing the number of customers that each REP serves, the PUC has converted complaint information into an easy to read graphical scoring system in order to provide customers with information concerning the rate at which customers lodge complaints concerning particular REPs with the PUC. You can review the methodology used to develop the scorecard.

• Residential Retail Electric Provider Complaint Scorecard - November 1, 2012 through April 30, 2013
• Residential Retail Electric Provider Complaint Scorecard - October 1, 2012 through March 31, 2013
• Residential Retail Electric Provider Complaint Scorecard - September 1, 2012 through February 28, 2013
• Residential Retail Electric Provider Complaint Scorecard - August 1, 2011 through January 31, 2013
• Residential Retail Electric Provider Complaint Scorecard - July 1, 2012 through December 31, 2012
• Residential Retail Electric Provider Complaint Scorecard - June 1, 2012 through November 30, 2012

• REP Complaint Summary