skip to main content

Section Menu


Customer Complaint Statistics



Complaint Scorecards

Because the PUC is legally prohibited from releasing the number of customers that each REP serves, the PUC has converted complaint information into an easy to read graphical scoring system in order to provide customers with information concerning the rate at which customers lodge complaints concerning particular REPs with the PUC. You can review the methodology used to develop the scorecard.



Complaint Summary

By selecting the REP Complaint Summary link below, you can see the total number and type of complaints received for each of the last 6 months in order to see the trend and nature of complaints that the PUC receives for each REP. Keep in mind that large companies will naturally have a greater total number of complaints because of their size.