Customer Complaint Statistics
The PUC has recently modified the complaint scorecard. Changes appear for the first time with the October scorecard, which calculates data from the last six months' worth of complaints (April 1, 2012 through September 30, 2012). The complaint scorecard has been expanded to include all REPs who meet the new threshold of 2,500 customers (residential and small business customers). Due to these changes, additional REPs, who were not previously included, now appear on the scorecard.
Please note that if a REP is appearing on the scorecard for the first time, they will not have a score in the "Score Last Month" column. These REPs will be denoted by an *.
Because the PUC is legally prohibited from releasing the number of customers that each REP serves, the PUC has converted complaint information into an easy to read graphical scoring system in order to provide customers with information concerning the rate at which customers lodge complaints concerning particular REPs with the PUC. You can review the methodology used to develop the scorecard.
By selecting the REP Complaint Summary link below, you can see the total number and type of complaints received for each of the last 6 months in order to see the trend and nature of complaints that the PUC receives for each REP. Keep in mind that large companies will naturally have a greater total number of complaints because of their size.